Identity platform for fintech
A 40-person team had fragmented auth and three separate user profiles. We designed a unified identity layer, partner public profiles and NFC flows for field managers.
Within 5 months we shipped an MVP, onboarded 18k active profiles and reduced support load by 23%.
The challenge
Three products, three sign-in flows and no single profile. Users got lost and the support team drowned in access tickets.
Onboarding dropped from 12 to 4 minutes — both sales and support felt it immediately.